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My Account
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
  Please click here for more information on returning an item.
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
If the customer chooses to cancel the installation of the shelter for any reason, the following refunds or charges apply:

Five business days before the planned installation date:
The Entire Deposit amount of shelter and Rock SolidTM payment will be refunded. Less than five days before the planned installation date: No refund of Deposit or Rock SolidTM payment.

Day of installation date:
Full agreement price is due. All cancellations must be made in writing and faxed to: (615) 233-1939 or delivered to 603 Swan Dr. Smyrna, TN 37167.

If the customer reschedules the installation date without a 48-hour notice, an additional charge of $300 will apply.

When will my order ship?
  Delivery method:
Shelters will be transported via NSS vehicles and handled by certified installers. Installations are typically scheduled two to three weeks from order date.

National Storm Shelters builds, sells and installs your shelter keeping it simple for you, giving you a one-stop-shop!