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International Shipping
Do you ship to my country?
  Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
What are my payment choices?
  During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What is the return policy?
  Cancellation:
If the customer chooses to cancel the installation of the shelter for any reason, the following refunds or charges apply:

Five business days before the planned installation date:
The Entire Deposit amount of shelter and Rock SolidTM payment will be refunded. Less than five days before the planned installation date: No refund of Deposit or Rock SolidTM payment.

Day of installation date:
Full agreement price is due. All cancellations must be made in writing and faxed to: (615) 233-1939 or delivered to 603 Swan Dr. Smyrna, TN 37167.

Rescheduling:
If the customer reschedules the installation date without a 48-hour notice, an additional charge of $300 will apply.